Privacy Policy..

Last updated: 26 November 2025

Melbourne Massage Therapy (“I”, “me”, “my”) is committed to protecting your privacy and ensuring that your personal information is handled safely, respectfully, and in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how I collect, use, and store your personal and health information when you use my services, website, booking system, or contact me.

1. Information I Collect
I may collect the following information:
Personal Information

  • Full name

  • Contact details (phone number, email address)

  • Date of birth

  • Address (if required for invoices or health fund claims)

Health Information
(Collected for safe treatment and required under health industry standards)

  • Medical history

  • Injury or pain details

  • Contraindications or allergies

  • Treatment notes and progress information

Website & Booking Information

  • IP address and device information

  • Pages you visit on my site

  • Online booking details

  • Cookies and analytics (via Squarespace and booking platforms)

2. How Your Information Is Collected
Information is collected through:

  • Online bookings

  • Intake and consent forms

  • Email, text, or phone communication

  • In-person consultations

  • My website and analytics tools

3. Why I Collect This Information
Your information is collected so I can:

  • Provide safe and effective remedial and sports massage treatments

  • Tailor treatments to your health needs

  • Manage appointments and communication

  • Process payments and invoices

  • Provide health fund receipts (where applicable)

  • Meet legal, insurance, and professional requirements

I only collect information necessary for your care.

4. How Your Information Is Stored & Protected
Your information is stored securely using encrypted digital systems and protected from unauthorised access.
I take all reasonable steps to ensure:

  • Your personal and health details stay confidential

  • Your data is securely stored

  • Only authorised personnel (myself) have access

Digital information may be stored in secure platforms such as Cliniko, HICAPS, or other compliant third-party providers.

5. Sharing of Information
I do not sell, trade, or disclose your personal information to third parties except when:

  • You provide consent

  • It is necessary for health fund rebate processing

  • Required by law (e.g., subpoena, insurance audit)

  • Needed by trusted service providers who support my operations (e.g., booking system, payment processors)

These providers are required to protect your privacy.

6. Accessing or Updating Your Information
You may request access to the information I hold about you at any time.
To request access or a correction, contact:
📧 info@melbournemassagetherapy.com.au
📞 0423 252 865

7. Website Cookies & Analytics
My website may use cookies and analytics tools to improve user experience.
You can disable cookies through your browser settings if preferred.

8. External Links
My website or booking platform may contain links to external websites.
I am not responsible for the privacy practices of external sites.

9. Changes to This Policy
This Privacy Policy may be updated occasionally.
Any changes will be posted on this page with a new “Last Updated” date.

10. Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
Melbourne Massage Therapy
📧 info@melbournemassagetherapy.com.au
📞 0423 252 865
📍 40-44 Ferguson Street, Williamstown, VIC